Regulamin serwisu PIMP MY PHONE

Receiving and fulfilling orders for service services

1. The service provider under the PIMP MY PHONE brand is ALFA GSM with its registered office in Warsaw, hereinafter referred to as the "service".

2. Repairs to equipment damaged by moisture, falls, or other mechanical damage are considered higher-risk repairs. The service center only provides a warranty for the replaced part and the specified scope of repair. During repairs, damage not diagnosed at the time of service may be revealed. In such cases, the service center reserves the right to return the device unrepaired or with signs of damage other than those present at the time of service.

3. Equipment not collected within 90 days of the scheduled repair date is considered abandoned (within the meaning of Articles 180 and 181 of the Civil Code) and may be disposed of.

4. The service is not responsible for the accessories, boxes, memory cards and SIM cards supplied with the device, except when they are left at the service's request for the purpose of diagnosing the fault.

5. The service center performing the repair is not responsible for hidden defects of the repaired product or any irregularities in the functioning of the product to the extent not directly or indirectly related to the scope of the repair.

6. The service is not responsible for the loss of any data left on the user's phone. We recommend that customers first copy their data (address book, photos, etc.) from the phone.

7.  Verification of the phone and any device malfunction (so-called expertise) is charged at 50 PLN gross. The service waives the collection of the aforementioned amount if the customer agrees to the valuation and repair of the device.

8.  In the case of postal repairs, the service is not responsible for damage to the equipment that occurs during transport to/from the service.

9. The prices in the price list on the website pimpmyphone.pl are indicative prices and do not constitute a commercial offer. Prices may change during the repair process, but in such a case, the service commits to inform the customer of this fact and will make every effort to offer the service at the price stated in the price list.

9.  Leaving the device for repair is equivalent to accepting the above regulations.

COMPLAINTS AND WARRANTIES

1.  The service provides a warranty for the agreed repair ranging from 3 to 6 months. Exceptions are repairs of devices after flooding, for which, due to the nature of such repairs, we do not provide a warranty.

2.  The warranty covers only the scope of the repairs carried out. The warranty does not cover other parts of the device unrelated to the scope of the repair.

3.  To take advantage of the warranty, a complaint must be reported in person at the PIMP MY PHONE salon in Warsaw or by phone, and then the device must be delivered to us.

4.  The service reserves the right to take necessary actions to verify the complaint and related repairs within 14 working days from the moment the device is delivered to the service.

At the same time, the service commits to consider the complaint and carry out the warranty repair as soon as possible.

5.  All replacement components installed in the service are covered by a 3-month warranty period. For original parts, this is a period of 6 months. The warranty covers only the scope of the repairs carried out.

6.  The warranty is voided in the event of physical damage to the phone, water or other liquid damage, and after the damage of our warranty seals.

7.  The service provides a warranty only for the replaced part and the specified scope of repair. The warranty does not cover other parts of the device unrelated to the scope of repair.

8.  Warranty repairs are carried out within 14 working days from the moment the device is received.

9.  The person handing over the device to the service for repair or diagnosis accepts all the above conditions.

The administrator of personal data collected for the purpose of providing ordered services will be ALFA GSM Michał Pyzik, NIP number 6793194662.

operating a shop under the brand PIMP MY PHONE in Warsaw, Rondo Czterdziestolatka 39. Data will be collected, stored, and processed only for the purpose of fulfilling the order.

The service reserves the right to store user data for up to 12 months from the repair for the purpose of carrying out any warranty repairs.